How long should shoes last consumer rights?

Sernac money back

When a product or service is sold to a consumer via the internet, other means of distance selling (by telephone or mail) or off-premise (through a door-to-door salesperson), the consumer has the right to return the product or cancel the service within 14 days. This is sometimes referred to as the cooling-off or withdrawal period. The consumer does not have to give any reason or justification.

In most countries there is a “hierarchy of remedies”. This means that your customer must first ask for the product to be repaired or, if repair is not a viable option (it is, for example, too expensive), to be replaced. This must be done within a reasonable time and without major inconvenience to the customer.

The Consumer Law Ready program offers free consumer law training courses for micro-enterprises and SMEs throughout the EU. To ensure that your SME is up to date on consumer law you can sign up for a training course in your country.


HomeEconomy10 Aug 2017 – 1:40 a. m.Footwear warranty term is two months The term is counted from the date of delivery of the goods to the buyer. NuevoRedacción Economía.Footwear failures can be claimed to the producer or seller. / iStock

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In the same way, in the event of repetition of the fault, the consumer may choose before the supplier or producer, for a new repair, exchange of the partial or total good or the refund of the money paid for the product.

Law 1480 of 2011 (Consumer Protection Statute), regulates, among other aspects, matters related to the suitability, quality and guarantees of products and services, in general, and the responsibility of their producers, retailers and suppliers.

Sernac consumer law

If you have purchased a product or a service online or outside a commercial establishment (by telephone, by mail or from a home seller), you also have the right to cancel and return the order within 14 days, for any reason and without any justification.

Carla buys a hair dryer with a six-month warranty from the seller. When after eight months the dryer stops working, she takes it to the store. The sales clerk tells her that her warranty has expired and she cannot return it.

In the EU, you have the right to return purchases made online or through other types of distance selling (by telephone, mail order or to a door-to-door salesperson) within 14 days for a full refund. You can do this for any reason, if only because you have had second thoughts.

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The cooling-off period ends 14 days after the date of receipt of the products. In the case of service contracts, the cooling-off period ends 14 days after the date of conclusion of the contract. If the “cooling-off period” ends on a non-business day, the period is extended to the next business day.

Law 1480 of 2011

What is the scope of the warranty and how long do I have to make the claim. Can I demand the warranty without the purchase receipt. These and other questions about purchases and the warranty of a product, what does the law say in Argentina.

For a minimum of six months, the store guarantees that a new product will not fail. This term is the one established by the Consumer Protection Law that the company could only extend in favor, but never reduce. And even if the invoice or bill says that the term is 2 months, for example, the law is valid, which is longer. Be careful with cell phones, because I once heard a salesman say: “Whatever it is, bring it to me in a month”.

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In addition, the time during which the device did not work, for any reason related to its repair, extends the warranty period. For example, if you took a new bike to be repaired and it took 3 weeks, you have a 6-month term plus the 3 weeks.

“That’s great, but the service is far away….”. It doesn’t matter. The person responsible for the warranty must pay all the costs of transportation, freight, insurance and any other necessary to have it repaired (article 11 of the law). Reasonable expenses, of course, if you hire a private plane to fix the shaver… it gets complicated.